Shipping
Same day dispatch Monday to Friday when you order before 2pm.
We provide free shipping on all orders over $100 Australia wide and $5 on all other Australian orders. Express shipping is $20.
International shipping is calculated at checkout.
Returns and Exchanges
Conditions of return or exchange:
Variants in leather are a natural consequence of the material. ATKM maintains the right to deny returns for refund on bags that have minimal markings, due to the nature of the material.
If the bag is not as you desired or you are not satisfied with it, please return it within 30 days of receipt for exchange or a full refund on the purchase price. The bag needs to be in new unused condition with tags still in place. Shipping will not be refunded. If the product shows any signs of wear or damage (such as significant marks or creasing on the leather), we cannot resell them and the return will not be accepted.
Returns are not accepted on products that have been personalised or embossed. Items that have been embossed are final sale only.
Return and exchange process:
The products can be shipped or dropped off to our Fitzroy North shop. If posting your order back, please also include a note with your details and letting us know the reason for the return (eg. size swap, different style/colour request or refund).
Upon receipt of your returned products, we will happily reimburse you for the cost of the goods (minus shipping) providing they meet the conditions for return. All returns for exchange or change of mind must be returned at the expense of the customer, however, exchanged goods will be sent back free of charge.
Faulty goods
If you have received faulty goods, and the purchase was made within the 30 day return period or if your shoes have developed manufacturing faults after they have been worn please contact us.
If the product is found to be faulty, we will repair, replace or refund your order where appropriate. We may request photos of the fault claim prior to approving the return.
Please send returns to our Fitzroy North warehouse at:
ATKM
31-33 Best St
Fitzroy North, VIC 3068
